Resolved

This issue is now resolved and all services are operating normally. If you are continuing to experience any issues, or have any ongoing concerns or questions related to this incident, please contact us through the usual support channels. Thank you for your patience.

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Recovering

Customers affected should now be seeing their systems coming back online. We are continuing to investigate and monitor the issue.

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Investigating

We are currently aware of and actively investigating a connectivity issue which is affecting some customers access to OpenCRM or related services.

Further updates including any expected timescales for this incident will be posted here as soon as they are available, and periodically as we continue to work on this issue.

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Began at:

Affected components
  • OpenCRM
    • OpenCRM Web Application
    • OpenCRM API
    • OpenCRM Integrations
    • OpenCRM Mobile App
    • OpenCRM Tasks & Automation
    • OpenCRM Knowledgebase
  • Web Servers
  • Database Clusters