Microsoft 365 service disruption

Microsoft is now reporting that Microsoft 365 services are close to being back to normal. Some residual issues may remain for a small number of users while Microsoft completes its recovery, but the main disruption has been resolved.

We’re therefore closing this incident. We’ll keep monitoring Microsoft’s service health updates and will reopen the incident or post a new one if the situation changes.

If you’re still seeing problems with email, calendar sync or other Microsoft 365 features, please contact our Support team, and we’ll be happy to help. Microsoft has also said it will publish a full report on the cause, so we can share further details if it contains anything relevant to you.

Microsoft are reporting a continued improvement in availability of services across all regions but availability and performance is still intermittent.

As you may be starting to see some of your Microsoft services come back online, there may still be some delays for OpenCRM related services (such as the Microsoft sync, and Pop2OpenCRM) to either be available or to catch up on any backlog. There is nothing you need to do here and these services will automatically pick back up where they left off once Microsoft has full service availability.

Microsoft continue to report significant service disruptions but are continuing to work on this issue and making some progress towards recovery in some regions.

Recovery actions are being extended to affected infrastructure in other regions, while continuing stabilization efforts and adding supporting capacity to improve service consistency.

As per previous status updates, OpenCRM remains unaffected directly but features that rely on Microsoft 365 (such as email integration and calendar sync) may still be slower or unreliable until service is fully restored.

We’ll post again as soon as we have more news. There’s nothing you need to do at this stage.

Microsoft has shared a further update on the Microsoft 365 disruption. They are seeing early signs of stabilisation, but service capacity has not yet returned to normal levels, and system health is still variable while traffic is carefully reintroduced.

To help protect delayed email, Microsoft has extended its email timeout window to 48 hours. This means messages sent to Microsoft 365 mailboxes while the service is affected should still be delivered once service recovers, rather than being lost.

Microsoft says it is treating this with urgency and will publish a full report once the incident is resolved. OpenCRM itself is unaffected, but features that rely on Microsoft 365 (such as email integration and calendar sync) may still be slower or unreliable until service is fully restored.

We’ll post again as soon as we have more news. There’s nothing you need to do at this stage.

Microsoft is still reporting service degradation affecting Microsoft 365. We're continuing to follow their updates and will post here as soon as they confirm a resolution.

Some users may still see delays or intermittent problems with email, Teams or SharePoint. OpenCRM itself is unaffected, though features that rely on Microsoft 365 (such as email integration and calendar sync) may be slower or unreliable until service is fully restored.

There's nothing you need to do at this stage. If you're seeing issues that don't seem related to Microsoft 365, please contact our support team.

The Microsoft 365 outage is still ongoing. Microsoft is continuing to work on a resolution, and we're following their service health updates closely.

Some users may still be unable to send or receive email or access Microsoft 365 services. OpenCRM itself remains unaffected, though features that depend on Microsoft 365 (such as email integration and calendar sync) may not work until Microsoft restores service.

We'll post again as soon as Microsoft confirms a fix or we have further news. There's nothing you need to do at this stage.

We’re aware of a service outage affecting Microsoft 365, including services such as Outlook, Teams and SharePoint. This is an issue with Microsoft’s platform and is not a direct OpenCRM issue.

You may be unable to send or receive email, or access Microsoft 365 services. OpenCRM itself is unaffected, though features that rely on Microsoft 365 (such as email integration and calendar sync) may not work until Microsoft restores service.

We’re monitoring Microsoft’s service health updates and will post here as soon as we have more information. There’s nothing you need to do at this stage.