Delays in send and delivery of emails

This issue is now resolved and all services are operating normally. If you are continuing to experience any issues, or have any ongoing concerns or questions related to this incident, please contact us through the usual support channels. Thank you for your patience.

We are aware of some issues and delays some customers may be experiencing when sending emails, predominantly bulk/scheduled emails.

This is due to a number of networking routing issues between the UK and EU datacenters of the email servers which is intermittently causing email delivery issues. The result is some emails are being queued and retried, and eventually delivered. This is currently under investigation.