Resolved
Resolved
After 3 hours and 50 minutes

Inbound calls to our primary number have now been restored. Thank you for your patience.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 3 hours and 16 minutes

Our inbound primary telephone number (01748 473000) is currently unreachable.

BT and the Carrier are working on restoring service.

Temporary Number: 01748 898070

We will update the status of this issue here as soon as we know anything further.

Avatar for
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 36 minutes

We have been informed that although this is being worked on right now the engineers do not have an accurate ETA for the restoration of the main phone line. We will post an update here as soon as we get notified.

Temp Number: 01748 898070

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 23 minutes

Update: Our phone provider has isolated the issue and is working on a fix: ETA is around 45 minutes. We will update here as soon as we have any further updates.

Temp Number : 01748 898070

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Identified
After 3 minutes

Our service provider is in the process of rectifying the issue on their side and our number should be active again very shortly - we will monitor and post a reply here as soon as we have an ETA.

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Investigating

Our phone provider is experiencing some issues - inbound calls are not currently connecting.

Temp Number: 01748 898070

If you need to call us more urgently please use the number above.

Email and Live chat remain active if you have any issues you need to discuss with us.

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Began at:

Affected components
  • Software Add-ons Internal Systems