Live Chat Availability

We believe the issue some customers were having accessing our live chat to be resolved. If you do still have any problems accessing live chat, please contact us by email - support@opencrm.co.uk or via our customer portal. https://opencrm.co.uk/support

We believe the issue accessing our live chat support is an issue with certain ISP/connections and is isolated to a small number of customers.

We are continuing to receive and monitor/respond to live chats as normal. If you are unable to access our live chat, please contact us via email - support@opencrm.co.uk, phone - 01748 473000 or using our online portal https://opencrm.co.uk/support.

We are continuing to investigate the root cause of this issue.

We believe this issue is limited to certain ISP connections/IP ranges. We are monitoring any incoming chats as normal and continue to investigate why some customers are not able to access live chat.

We are continuing to investigate an issue causing live chat to be unavailable to some customers. If you need to raise an issue with us please email support@opencrm.co.uk, call us on 01748473000 or raise via the online portal.

Our knowledgebase is also still available for any how-tos: https://opencrm.co.uk/support

Updates on this issue will be posted to our status page and we will post a status update by email once resolved.

We are aware some customers may not be able to access live chat support at the moment. We are investigating this issue. In the mean time, you can still contact us on our phone lines or via email, or you can log a ticket via our support portal . https://opencrm.co.uk/support support@opencrm.co.uk 01748473000